Effective Date: August 21, 2025
Strong Technologies LLC d/b/a SLPFlow
By accessing or using SLPFlow ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service. These Terms constitute a legally binding agreement between you and SLPFlow.
These Terms contain an arbitration clause and class action waiver. By agreeing to these Terms, you agree to resolve all disputes through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and that you waive your right to participate in class actions, class arbitrations, or representative actions.
SLPFlow is a HIPAA-compliant practice management platform designed for Speech-Language Pathologists. The Service includes:
YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN RISK. The Service is provided "as is" and "as available" without any warranties of any kind. We do not guarantee that the Service will be available at all times or operate without errors.
This Section 3 constitutes a Business Associate Agreement ("BAA") as required by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and its implementing regulations. By using the Service to process Protected Health Information ("PHI"), you (the "Covered Entity") and SLPFlow (the "Business Associate") agree to the following terms:
Business Associate may use and disclose PHI only as permitted by this Agreement, as required by law, or as authorized in writing by Covered Entity. Business Associate shall not use or disclose PHI in a manner that would violate HIPAA if done by Covered Entity.
Business Associate shall implement and maintain appropriate administrative, physical, and technical safeguards to prevent unauthorized use or disclosure of PHI, including compliance with the HIPAA Security Rule. These safeguards include:
Business Associate shall notify Covered Entity without unreasonable delay and in no event later than 60 days after discovery of a Breach of Unsecured PHI. Such notification shall include the identification of affected individuals and other information required by HIPAA.
Business Associate may use subcontractors (including Amazon Web Services) to assist in performing its obligations. Business Associate shall ensure that any subcontractor agrees in writing to the same restrictions and conditions that apply to Business Associate with respect to PHI.
To the extent permitted by HIPAA and applicable law, Covered Entity waives any claims for damages arising from Business Associate's HIPAA-compliant handling of PHI, provided Business Associate has complied with the safeguards described in this Agreement.
YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE for obtaining and maintaining all necessary patient consents, authorizations, and permissions before using the Service to record, store, process, or transmit any patient information or therapy sessions. This includes, but is not limited to:
YOU ACKNOWLEDGE THAT recording laws vary significantly by state and jurisdiction. Some states require all-party consent for audio recording, while others require single-party consent. YOU ARE SOLELY RESPONSIBLE for determining and complying with the recording laws applicable to your practice location and your patients' locations. SLPFlow makes no representations about the legality of recording in any jurisdiction and provides no legal advice regarding consent requirements.
You represent and warrant that:
SPECIAL CONSENT REQUIREMENTS apply when treating minors, individuals with cognitive impairments, or other vulnerable populations. You are solely responsible for:
You agree to maintain complete and accurate records of all patient consents and authorizations. Upon request, you must be able to provide evidence of appropriate consent for any patient whose information is processed through the Service. Failure to maintain proper consent documentation may result in immediate termination of your account.
ANY USE OF THE SERVICE WITHOUT PROPER PATIENT CONSENT constitutes a material breach of these Terms and may violate federal and state laws. If we become aware of or suspect unauthorized recording or processing of patient information:
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SLPFlow from ANY AND ALL claims, damages, losses, costs, penalties, fines, and expenses (including attorneys' fees) arising from or related to your failure to obtain proper patient consent or comply with applicable consent laws. This indemnification specifically includes but is not limited to:
SPEECHFLOW DOES NOT AND CANNOT PROVIDE LEGAL ADVICE regarding consent requirements or any other legal matters. The Service does not determine, verify, or validate whether you have obtained appropriate consent. You should consult with qualified legal counsel in your jurisdiction to ensure compliance with all applicable laws and regulations.
BY USING THE SERVICE, YOU EXPRESSLY ASSUME ALL RISKS associated with recording and processing patient information. You acknowledge that violations of consent laws may result in:
SLPFlow bears no responsibility for any consequences resulting from your failure to obtain proper consent or comply with applicable laws.
You represent and warrant that:
YOU SHALL INDEMNIFY, DEFEND, AND HOLD HARMLESS Strong Technologies LLC d/b/a SLPFlow and its officers, directors, employees, agents, affiliates, successors, and assigns from and against ANY AND ALL losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:
This indemnification obligation survives termination of these Terms and includes consequential, indirect, and punitive damages.
IMPORTANT NOTICE REGARDING LEGAL REQUESTS FOR YOUR DATA:
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOUR DATA AND YOUR PATIENTS' DATA MAY BE SUBJECT TO LEGAL PROCESS AND THAT WE WILL COMPLY WITH VALID LEGAL REQUIREMENTS.
You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.
New users receive a 14-day free trial. No payment information is required during the trial period. Access to the Service will be suspended at the end of the trial unless you subscribe to a paid plan.
Subscription fees are billed monthly in advance and are non-refundable except as required by law. All fees are exclusive of taxes, which you are responsible for paying.
Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through the subscription management portal accessible from your account settings.
We reserve the right to modify our prices with 30 days' notice. Continued use after price changes constitutes acceptance of the new prices.
You agree not to:
SLPFlow and its licensors retain all rights, title, and interest in and to the Service, including all software, designs, and trademarks. These Terms do not grant you any rights to use our trademarks or other brand elements.
You retain all rights to the patient data and content you upload to the Service ("Your Content"). By using the Service, you grant us a limited license to process and display Your Content solely as necessary to provide the Service to you.
Any feedback you provide about the Service may be used by us without any obligation to you.
Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection, use, and disclosure of information as described in the Privacy Policy.
THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE. The Service is a practice management tool only. All healthcare decisions should be made by qualified healthcare professionals based on their professional judgment. THE SERVICE IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION. The Service is a documentation tool only and does not replace professional clinical judgment.
You acknowledge that AI-generated content may contain errors, omissions, or inaccuracies. YOU ARE SOLELY RESPONSIBLE for reviewing, verifying, and approving all AI-generated content before use in any clinical or professional context. We make no representations about the accuracy, reliability, completeness, or timeliness of any AI-generated content.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." STRONG TECHNOLOGIES LLC D/B/A SPEECHFLOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WHILE WE HAVE IMPLEMENTED TECHNICAL AND ADMINISTRATIVE SAFEGUARDS DESIGNED TO SUPPORT HIPAA COMPLIANCE, WE DO NOT WARRANT THAT THE SERVICE WILL MEET ALL OF YOUR SPECIFIC REQUIREMENTS, BE UNINTERRUPTED, ERROR-FREE, OR THAT OUR HIPAA SAFEGUARDS WILL ENSURE YOUR COMPLIANCE WITH HIPAA OR ANY OTHER REGULATORY REQUIREMENTS. HIPAA COMPLIANCE IS A SHARED RESPONSIBILITY, AND YOU REMAIN SOLELY RESPONSIBLE FOR YOUR OWN COMPLIANCE OBLIGATIONS, INCLUDING BUT NOT LIMITED TO OBTAINING PROPER PATIENT CONSENTS, MAINTAINING WORKFORCE TRAINING, AND IMPLEMENTING YOUR OWN POLICIES AND PROCEDURES. We specifically disclaim all implied warranties of title, accuracy, suitability, applicability, performance, and fitness for a particular purpose. No oral or written information provided by Strong Technologies LLC shall create any warranty.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRONG TECHNOLOGIES LLC'S TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED TEN THOUSAND DOLLARS ($10,000) OR THE TOTAL FEES YOU PAID TO STRONG TECHNOLOGIES LLC IN THE TWENTY-FOUR (24) MONTHS IMMEDIATELY PRECEDING THE CLAIM, WHICHEVER IS GREATER. IN NO EVENT SHALL STRONG TECHNOLOGIES LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU EXPRESSLY WAIVE ALL CLAIMS FOR CONSEQUENTIAL, INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, COST OF SUBSTITUTE SERVICES, COVER DAMAGES, LOSS OF USE, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, REGARDLESS OF THE FORM OF ACTION OR THE THEORY OF LIABILITY, EVEN IF STRONG TECHNOLOGIES LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU ACKNOWLEDGE THAT ELECTRONIC DATA PROCESSING AND STORAGE INVOLVES INHERENT RISKS. STRONG TECHNOLOGIES LLC IS NOT LIABLE FOR ANY CORRUPTION, LOSS, BREACH, OR UNAUTHORIZED ACCESS TO DATA THAT OCCURS DESPITE OUR COMMERCIALLY REASONABLE SECURITY MEASURES. YOU AGREE TO MAINTAIN INDEPENDENT BACKUPS OF ALL CRITICAL DATA AND ACCEPT FULL RESPONSIBILITY FOR DATA INTEGRITY. You acknowledge that no security system is perfect and that data breaches can occur even with appropriate safeguards in place.
STRONG TECHNOLOGIES LLC IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL OR PROFESSIONAL SERVICES. ANY CLINICAL DECISIONS, DIAGNOSES, TREATMENTS, OR PROFESSIONAL JUDGMENTS ARE YOUR SOLE RESPONSIBILITY. WE EXPRESSLY DISCLAIM ANY PROFESSIONAL LIABILITY, MEDICAL MALPRACTICE LIABILITY, OR LIABILITY ARISING FROM YOUR CLINICAL DECISIONS OR PROFESSIONAL SERVICES. THE SERVICE IS A DOCUMENTATION TOOL ONLY AND DOES NOT REPLACE PROFESSIONAL JUDGMENT.
You shall defend, indemnify, and hold harmless SLPFlow AND its licensors, affiliates, subsidiaries, directors, officers, employees, attorneys, agents, and contractors (collectively, "Indemnitees") from ANY AND ALL claims, costs, damages, losses, liabilities, and expenses (including attorneys' fees and costs) arising out of or in connection with:
This indemnification obligation includes consequential, indirect, and punitive damages, even if we have been advised of the possibility of such damages.
ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION IN ACCORDANCE WITH THE AMERICAN ARBITRATION ASSOCIATION'S COMMERCIAL ARBITRATION RULES. THE ARBITRATION SHALL BE CONDUCTED ON A CONFIDENTIAL BASIS, AND ALL ARBITRATION PROCEEDINGS, INCLUDING ANY AWARD, SHALL BE KEPT STRICTLY CONFIDENTIAL. NEITHER PARTY MAY DISCLOSE THE EXISTENCE, CONTENT, OR RESULTS OF ANY ARBITRATION WITHOUT THE PRIOR WRITTEN CONSENT OF BOTH PARTIES, EXCEPT AS MAY BE REQUIRED BY LAW OR FOR ENFORCEMENT OF THE ARBITRATION AWARD.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions.
Any legal action not subject to arbitration shall be filed in the state or federal courts located in Delaware.
You may request account termination at any time by contacting us at james@slpflow.com. We will process your request within 30 days. Termination does not relieve you of your obligation to pay any outstanding fees.
We may terminate your access immediately, without notice, for any reason or no reason, in our sole discretion, including if we believe you have violated these Terms or created risk or legal exposure for us. We may also suspend or terminate your account if required by law.
Upon termination, your right to use the Service ceases immediately. We will retain and use your information as necessary to comply with our legal obligations, including HIPAA's six-year retention requirement for business associate records.
The following sections shall survive termination of these Terms indefinitely: Section 3 (HIPAA Compliance and BAA), Section 4 (Patient Consent and Professional Responsibilities), Section 8 (Intellectual Property Rights), Section 10 (Disclaimers and Limitations of Liability), Section 11 (Indemnification), Section 12 (Dispute Resolution and Arbitration), and this Section 13.4.
These Terms constitute the entire agreement between you and SLPFlow regarding the Service.
We may modify these Terms at any time in our sole discretion. If you continue to use the Service after modifications, you accept the modified Terms. We will attempt to provide 30 days' notice of material changes, but failure to receive notice does not invalidate the changes. Continued use after changes constitutes acceptance.
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
Neither party shall be liable for any failure to perform due to causes beyond their reasonable control.
You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
These Terms are for the sole benefit of the parties and their permitted successors. Nothing in these Terms creates any third-party beneficiary rights.
For questions about these Terms, please contact us at james@slpflow.com
BY USING THE SERVICE, YOU EXPRESSLY ASSUME ALL RISKS associated with:
You acknowledge that you are voluntarily using the Service with full knowledge of these risks.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
You represent and warrant that you maintain:
You agree to maintain such insurance coverage throughout your use of the Service and to provide proof of insurance upon request. Failure to maintain adequate insurance coverage constitutes a material breach of these Terms.